Privacy Policy

1 Information We Collect

Information you provide directly:

• Name, email address, phone number, and company name (via contact or order forms)
• Billing information (processed securely by our payment processors — we never store raw card data)
• Project details, goals, and preferences you share during onboarding or consultations
• Communications with our team via email, chat, or contact forms

Information collected automatically:

• IP address, browser type, operating system, and device type
• Pages visited, time on site, referral URLs, and click paths
• Cookie and session identifiers (see Section 4)

2 How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve the services you've purchased
• Process payments and send invoices or receipts
• Communicate project updates, revisions, and deliverables
• Respond to inquiries and provide customer support
• Send relevant service announcements or policy updates (not spam)
• Analyze site traffic and usage to improve our website
• Comply with legal obligations and prevent fraud

3 Information Sharing

We only share your information with third parties in the following limited circumstances:

• Service providers: Payment processors (Stripe), email platforms, project management tools, and analytics providers — only as needed to operate our services.
• Legal requirements: If required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred — we will notify you in advance.
• With your consent: We share your data with third parties only when you've explicitly authorized us to do so.

All third-party service providers we use are contractually bound to protect your data and use it only for the services they provide on our behalf.

4 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. Types of cookies we use:

• Essential cookies: Required for the site to function (e.g., session management). Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Collected data is anonymized.
• Preference cookies: Remember your settings and preferences across visits.

You can control cookie settings through your browser. Disabling non-essential cookies will not affect your ability to use our site or services. We do not use tracking cookies for third-party advertising networks.

5 Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure, access-controlled storage of client data
• Payment processing through PCI-DSS compliant providers — we never store full card numbers
• Regular security reviews and access audits

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

6 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Policy, or as required by applicable law. Specifically:

• Client records and project files: retained for a minimum of 3 years after the last service date for accounting and legal purposes.
• Marketing preferences and email subscriptions: retained until you unsubscribe or request deletion.
• Analytics data: anonymized data may be retained indefinitely in aggregated form.

You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at info@prizmservices.com.

7 Your Rights

Depending on your state of residence, you may have the following rights under applicable U.S. law (including the California Consumer Privacy Act — CCPA):

• Right to Know: Request a copy of the personal information we hold about you.
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
• Right to Correct: Request correction of inaccurate information we hold about you.
• Right to Opt Out: Opt out of the sale or sharing of personal information (we do not sell data, but you may still submit this request).
• Right to Non-Discrimination: We will not discriminate against you for exercising any privacy rights.

To exercise any of these rights, email us at info@prizmservices.com. We will respond within 45 days as required by law.

8 Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it promptly.

9 Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner tools). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10 Contact & Policy Updates

For any privacy-related questions, requests, or concerns, please contact our Privacy Team:

• Email: info@prizmservices.com
• Mailing address: Prizm Services LLC, United States (full address available upon request)

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our website. The "Effective Date" at the top reflects the most recent version.